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Please contact Travel Support if you have special requests regarding bedding, meals or medical needs, or any other questions about this trip.
Please note: A host is provided only on trips with bookings of 10 or more adults.
Please note: At the time of booking, you will see a page with your order number and trip cost. This is your confirmation. Please retain and bring this information with you on your trip.
Please note: While resort gratuities are included in this package, you may choose to provide additional gratuities at your own discretion.
Please be aware that children’s pricing is based on hotel rates, excursion costs and other inclusions.
Upon check-in at the hotel, each guest must present their passport and Mexican Tourist Card to the front desk. Mexican Tourist Cards are distributed by the airline and stamped by Mexican immigration authorities upon arrival into the country. The hotel will make copies of these documents to waive valued-added tax (VAT) charges.
For Mexican citizens, a 16% VAT (IVA) charge will be applied in addition to the room rate. The hotel will post taxes to the individual’s personal extras account. This amount is due upon arrival unless arrangements to postpone the charge to the master account have been made in advance.
Extreme Canopy zip-line experience:• Must be at least 3 years old to participate in this activity. Age is determined at the time of travel.
• For safety reasons, this activity is designed for guests who weigh a minimum of 99 pounds (45 kilograms) and a maximum of 243 pounds (110 kilograms), with a maximum waist measurement of 47 inches (119 centimeters).
• This activity is not recommended for guests with certain health conditions. Please consult your physician prior to booking travel.
Customize Your Package – Optional Add-On DetailsCoba Mayan Adventure: Day 2 (US$129 per adult; US$99 per child age 6-10 years)Immerse yourself in Mayan culture with a visit to the ruins at Coba. You can climb impressive Nohoch Mul — the tallest Mayan pyramid on the Yucatan Peninsula — then rappel into the Dzonot Wayak cenote to cool off with a refreshing swim. Get a different perspective of your exquisite surroundings from a zip line as you soar over the jungle canopy, or from a canoe as you glide across a fresh water lagoon. During your fascinating visit to the secluded Mayan village, you’ll also experience a Maya ceremony and enjoy a traditional lunch with authentic cuisine.
Click select to book this excursion.Please note: • This optional excursion includes round-trip transportation, bottled water, entrance fees and a traditional lunch.
• The use of provided life vests is mandatory.
• We recommend that you wear comfortable clothing as well as closed-toe walking shoes, sneakers or trekking sandals.
• We recommend that you bring a swimsuit and towel; a hat, sunglasses and biodegradable sunscreen; an extra change of clothes; biodegradable insect repellent; and cash for any souvenirs, photos and gratuities.
• Must be at least 6 years old to participate in this excursion. Age is determined at the time of travel.
• For safety reasons, this activity is designed for guests who are at least 42 inches (107 centimeters) tall and who weigh a maximum of 264 pounds (119 kilograms).
• This activity is not recommended for expectant mothers or for guests with certain health conditions. Please consult your physician prior to booking travel.
• For your safety, do not consume alcohol or use substances that compromise your sobriety prior to participation in this activity. Please be aware that guests who are under the influence will not be permitted to participate.